Deleting Data in Microsoft Dynamics CRM 2013 online through web service

A while ago, in one of my projects which was integration between Microsoft Dynamics GP and Dynamics CRM 3013 online , I ran into storage problem in CRM side. since the main purpose of integration was bringing most of GP data such as product catalog and sales transaction information to CRM online, I totally forgot about the workflows that I have put in place to track the changes in CRM and they keep creating system jobs . Therefore after a week I got a warring on CRM portal for Storage Limit  and after neglecting it , interestingly the New button got removed from most of my forms.

The good thing was that I could create a Bulk Record Deletion under Data Management but since most of the workflow system jobs were in waiting or progress status, in spite of shortage of storage,  they were creating new system events .

here are two ways to Delete system job using CRM SOAP service:

1.Deleting Records using delete method of IOrganizationService.Delete 

By default CRM online wont allow to retrieve more than 5000 records by default. system job entity name is ‘asyncoperation’

Add these dll’s to your project:

  •                   microsoft.crm.sdk.proxy.dll
  •                   microsoft.xrm.sdk.dll
protected void Button1_Click(object sender, EventArgs e)


ClientCredentials Credentials = new ClientCredentials();

ClientCredentials oClientCredential = new ClientCredentials();

oClientCredential.UserName.UserName = "";

oClientCredential.UserName.Password = "password";

Uri OrganizationUri = new Uri("");

Uri HomeRealmUri = null;

using (OrganizationServiceProxy serviceProxy = new OrganizationServiceProxy(OrganizationUri, HomeRealmUri, oClientCredential, null))


IOrganizationService service = (IOrganizationService)serviceProxy;

for (int i = 0; i < 100; i++)


EntityCollection myEntity = getRecords(service);

for (int j = 0; j < 5000; j++)


Guid MyGUID = myEntity.Entities[j].Id;

service.Delete("asyncoperation", MyGUID);





private static EntityCollection getRecords(IOrganizationService service)




QueryExpression query = new QueryExpression();

query.EntityName = "asyncoperation";

query.ColumnSet = new ColumnSet() { AllColumns = true };

query.Criteria = new FilterExpression();

query.Criteria.FilterOperator = LogicalOperator.And;



new ConditionExpression("operationtype", ConditionOperator.Equal, "10")


//   query.Criteria.Conditions.Add


//    new ConditionExpression("startedon", ConditionOperator.OnOrAfter, "2014-02-11")


EntityCollection entities = service.RetrieveMultiple(query);

return entities;


catch (Exception ex)


return null;



<b>2.  Deleting using BulkDeleteRequest which will create a bulk record deletion record in CRM</b><b> </b>

private static void BulkDelete(IOrganizationService service)


BulkDeleteRequest request = new BulkDeleteRequest


JobName = "Delete All asyncoperation",

ToRecipients = new Guid[] { },

CCRecipients = new Guid[] { },

RecurrencePattern = string.Empty,

QuerySet = new QueryExpression[]


new QueryExpression { EntityName = "asyncoperation" }



BulkDeleteResponse response = (BulkDeleteResponse)service.Execute(request);

Guid jobId = response.JobId;

bool deleting = true;

while (deleting)


QueryExpression query = new QueryExpression { EntityName = "bulkdeleteoperation" };

query.Criteria.AddCondition("asyncoperationid", ConditionOperator.Equal, jobId);

query.Criteria.AddCondition("statecode", ConditionOperator.Equal, 3);

query.Criteria.AddCondition("statuscode", ConditionOperator.Equal, 30);

EntityCollection results = service.RetrieveMultiple(query);

if (results.Entities.Count &gt; 0)


deleting = false;





Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s